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This story is available exclusively to Business Insider subscribers. As the main income earner for her household, Tobias works to support her 19-year-old son, her fiancé, and her fiancé's mother. Advertisement"I make too much to get help," she told Business Insider. AdvertisementAnd, guaranteed basic-income programs — which are being tried in cities across the US — typically only apply to families living below the poverty line. Tobias works full-time but struggles to afford utilities and healthcareElectricity and mortgage bills are Tobias' top expenses.
Persons: , Cherie Tobias, hasn't, Tobias, ALICE, Applebee's doesn't Organizations: Service, Business, Survey, United Way's Locations: Hastings , Michigan, Michigan
United Parcel Service's (UPS) newly launched electric delivery truck is seen in Compton, California, U.S., September 13, 2023. United Parcel Service reported first-quarter profit above estimates on Tuesday as cost cuts partly offset subdued demand for small-package delivery, sending its shares up 3.5% premarket. UPS reported a 3.2% decline in average daily volumes in its domestic segment and a 5.8% drop in its international segment, but said volumes "showed improvement through the quarter". UPS recently secured the contract to provide Priority Mail and other speedy services for the U.S. Its revenue of $21.71 billion was below estimates of $21.86 billion.
Organizations: United Parcel Service, UPS, Teamsters, U.S . Postal Service, FedEx Locations: Compton , California, U.S, Atlanta
The scourge of customer satisfaction surveys
  + stars: | 2024-04-22 | by ( Adam Rogers | ) www.businessinsider.com   time to read: +12 min
— is devoted to customer surveys. Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. At the peak of the so-called sharing economy, customer surveys were all-powerful. The glut of customer surveys has created an additional problem for marketers. "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet."
Persons: you've, I'm, They're, Brad Anderson, Fred Reichheld, Nick Lee, James Wagner, It's, Christine Moorman, Lee, That's, it's, hasn't, Anderson Organizations: NPS, Warwick Business School, University of Michigan's Institute for Social Research, Companies, Duke University, Institutional, Board, Health Service Locations: United States, Qualtrics, Bain, Warwick
CNN —Nottingham Forest has accused a Premier League refereeing official of being a fan of relegation rival Luton Town in an extraordinary social media post following the team’s 2-0 defeat by Everton on Sunday. “Three extremely poor decisions - three penalties not given - which we simply cannot accept,” the club wrote on X, formerly Twitter. “We warned the PGMOL [Professional Game Match Officials Limited] that the VAR is a Luton fan before the game but they didn’t change him. “The Premier League was extremely disappointed to read the comments made by Nottingham Forest on social media yesterday, following its match against Everton,” the league said in a statement on Monday. Catherine Ivill/Getty Images“It tells you where we are with the Premier League and the clubs now,” he said during post-match coverage Sunday.
Persons: Giovanni Reyna, Callum Hudson, Anthony Taylor, Stuart Attwell, , NFFC, Jamie Carragher, ” Forest, Catherine Ivill, , “ Attwell, Taylor, Gary Neville, Attwell, Ashley Young’s, , Mark Clattenburg, victimised, ” Callum Hudson, Ashley Young, Andrew Yates, Jurgen Klopp, Nuno Espírito Santo, Neco Williams, Keith Hackett, they’ve, Hackett Organizations: CNN, Nottingham Forest, League, Luton Town, Everton, Sunday, Luton, Forest, English Football Association, Premier League, Sky Sports, Liverpool, Manchester United, Ashley Young’s handball, ’ Former Premier League, Daily Mail, BBC, Sheffield Locations: Luton, Manchester, , Liverpool, Clattenburg, Forest
Donald Trump has inexplicably flip-flopped from his years of previous remarks disparaging the voting system and is now supporting absentee and early voting. "Absentee voting, early voting, and election day voting are all good options," the former president wrote on Truth Social on Friday afternoon. This story is available exclusively to Business Insider subscribers. AdvertisementWhile "vote-by-mail" and "absentee voting" are phrases often used interchangeably, there are minor differences in the procedures for each system. AdvertisementNicholas Grossman, an assistant professor of Political Science at the University of Illinois, told Business Insider it's unlikely Trump will maintain his newfound position supporting absentee and early voting.
Persons: Donald Trump, Trump, Jack Smith, Mitt Romney, Barack Obama —, Nicholas Grossman, Grossman, he's, That's, couldn't Organizations: Service, Business, US Post Office, Los Angeles Times, Science, University of Illinois, GOP, Trump, CNN, Republicans Locations: Trump, California
download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. This story is available exclusively to Business Insider subscribers. AdvertisementOne of the drawings Amanda Taylor received in the mail with no identifying details from the sender. Courtesy of Amanda Taylor"Right away, I was thinking, 'Ah, this has something to do with abortion," Taylor told Business Insider. The letter, it turned out, was just an elaborate publicity stunt to promote "The First Omen," the latest installment in the long-running horror franchise.
Persons: , Amanda Taylor, Taylor, — Taylor, Roe, Wade, Marshall Weinbaum, Walt, Weinbaum, Damien, it's Organizations: Service, state's, Representatives, Democratic Party, Business, Missouri GOP, Walt Disney Studio's Locations: Missouri, spidery
Martin J. Wygod, a Wall Street whiz who graduated from walking horses after races to owning and breeding championship thoroughbreds when he made millions from investing in online companies that sold pharmaceuticals by mail and pruned medical paperwork, died on April 12 in San Diego. His daughter, Emily Bushnell, said he died in a hospital from complications of lung disease. Raised near two racetracks in suburban New York and mentored by a software pioneer, an investor and a gambler, Mr. Wygod was said to have been the youngest managing partner of a New York Stock Exchange brokerage in the 1960s. The sale netted Mr. Wygod $250 million. “Marty Wygod made $6 billion for himself because he developed a data base.”
Persons: Martin J, Emily Bushnell, Wygod, ” Jan Buck, “ Marty Wygod Organizations: New York Stock Exchange, Merck, Princeton Group International, New York Times Locations: San Diego, New York
On a Monday in mid-March, the Wisconsin Republican Party gathered about 50 conservative activists on a Zoom call to train them in how to become poll workers, helping oversee and monitor the casting and counting of votes. Heavily Democratic areas of the battleground state were a key focus. “Eau Claire, Madison, Milwaukee — that type,” Mike Hoffman, the state party’s election integrity director, said as he ticked off places being targeted. “We’re keeping a close eye on you,” he recounted telling one city clerk, according to audio recordings of the party’s training sessions obtained by The New York Times. They will focus on every aspect of voting, including mail ballots, voting machines and post-Election Day recounts and audits.
Persons: Mike Hoffman, , Donald J Organizations: Wisconsin Republican Party, The New York Times, Republican National Committee Locations: Eau Claire, Madison, Milwaukee, Wisconsin
CNN —The Trump campaign and Republican National Committee are pledging to deploy 100,000 volunteers and lawyers to monitor vote counting across battleground states this year – part of what officials describe as a stepped-up focus on “election integrity” by the national party. As the party’s presumptive presidential nominee, Trump now controls the RNC and recently installed a new chairman, Michael Whatley, and his daughter-in-law Lara Trump as party co-chair. “Having the right people to count the ballots is just as important as turning out voters on Election Day,” Trump said in a statement. It’s not unusual for political parties and candidates to work to recruit and deploy lawyers and partisan poll watchers to protect their interests as voters cast their ballots and election officials tally the results. Spies promised aggressive legal action if officials deviate from established election procedures or “try to change them at the last minute.”The new election monitoring program comes as the RNC has engaged in dozens of election-related lawsuits around the country.
Persons: Donald Trump’s, Trump, Michael Whatley, Lara Trump, , ” Trump, hotlines, It’s, , Charlie Spies, ” “, we’re, , Spies Organizations: CNN, Trump, Republican National Committee, Politico, RNC, Republicans, GOP
Keurig coffee sales in the U.S. reached over $4 billion last year, while Wall Street analysis pegs Nespresso sales at roughly $1.5 billion. The U.S. coffee pods and capsules market is expected to grow to $10.1 billion by 2028 up from $8.4 billion last year, according to market research firm Mordor Intelligence. Environmentally friendly, biodegradable, and compostable coffee pods are increasingly in demand, and have been on the market for a few years, such as NEXE, a packaging solutions supplier based in Canada, which launched a line of compostable coffee pods in the U.S. and Canada in 2021, which it markets as Nespresso-compatible. Getting customer buy-in for new products is also a challenge for companies looking to produce more sustainable coffee pods. Here's a look at what Keurig and Nespresso — the two largest makers of at-home coffee pod systems — have planned for at-home coffee drinkers as part of that push to keep the pods from filling up the garbage.
Persons: Pepper, Joe, Dillon Baxter, Nespresso, Dr, it's, Monique Oxender, Oxender, they'll, Keurig Organizations: Intelligence, National Coffee Association . Companies, Nestle, Recycling Locations: U.S, Canada, there's, North America, Europe
Read previewTwelve of Donald Trump's peers — 7 men, and 5 women — have been chosen to decide the first-ever criminal trial of a former US president. On Thursday afternoon, New York Supreme Court Justice Juan Merchan selected the 12th juror in Trump's Manhattan criminal case. AdvertisementTwo men chosen in the afternoon filled seats that had been vacated earlier in the day. One out of six alternate jurors, a woman, was also chosen. AdvertisementThere's a man who says he knows "little" about Trump's criminal cases and gets his news from The New York Times, The Daily Mail, Fox News, and MSNBC.
Persons: , Donald Trump's, Juan Merchan, Merchan, Trump, doesn't, Donald Trump, Todd Blanche, Christine Cornell, Stormy Daniels, Blanche, That's, Joshua Steinglass, I'm Organizations: Service, Business, The New York Times, The Daily Mail, Fox News, MSNBC, AP Pool Trump, Prosecutors Locations: Manhattan, New
An AWS spokesperson said in an emailed statement that the company has introduced more cost-effective options for moving data. As of March, AWS had removed Snowmobile from its website, and the Amazon unit has stopped offering the service, CNBC has confirmed. Andy Jassy, now Amazon's CEO, called it the Snowmobile, and said the company would be using the truck to help customers speedily transfer data to Amazon Web Services facilities. "We intend to make sure that Snowmobile is both faster and less expensive than using a network-based data transfer model," Barr wrote. Clients generally find that sending data to AWS online is more economical than using Snowmobile, the company said.
Persons: we've, Andy Jassy, Jassy, Jeff Barr, Barr, Maxar, There's, we're Organizations: AWS, CNBC, Amazon Web Services, Amazon, Microsoft Locations: Las Vegas
Having a routine job with little mental stimulation during your 30s, 40s, 50s and 60s was linked to a 66% higher risk of mild cognitive impairment and a 37% greater risk of dementia after the age of 70, according to the study, when compared with having a job with high cognitive and interpersonal demands. Attending college, for example, reduced the impact of a repetitive job by about 60% but didn’t fully negate the risk. Routine jobs that were not classified as “cognitively protective” often involved repetitive manual and mental tasks, such as is typical of factory work and bookkeeping. “Most people in routine jobs in our sample included housekeepers, custodians, construction workers and mail carriers,” Edwin said. More cognitively demanding jobs were not based on routine tasks, even though repetition was required at times.
Persons: , Dr, Trine Edwin, Edwin said, Richard Isaacson, Isaacson, ” Edwin, Edwin, It’s, ” Isaacson Organizations: CNN, Oslo University Hospital, American Academy of Neurology, Locations: Norway, Florida
Read previewHenry Cavill and his girlfriend Natalie Viscuso are gearing up for a major milestone in their relationship: parenthood. October 27, 2022: Cavill and Viscuso make their red carpet debut at the world premiere of 'Enola Holmes 2'Henry Cavill and Natalie Viscuso at the world premiere of "Enola Holmes 2" at The Paris Theater on October 27, 2022, in New York. Advertisement"Partnering with Natalie Viscuso at Vertigo has been a blessing beyond words, without her we might not have found the perfect home at Amazon," he added. June 28, 2023: Viscuso supports Cavill at the season 3 premiere of 'The Witcher'Henry Cavill and Natalie Viscuso at the world premiere of season three of "The Witcher" on June 28, 2023, in London. January 24, 2024: Viscuso supports Cavill during the press tour for 'Argylle'Henry Cavill and Natalie Viscuso at the world premiere of the film "Argylle" on January 24, 2024, in London.
Persons: , Henry Cavill, Natalie Viscuso, Clark Kent, Viscuso, Natalie, Henry, he's, Cavill, Enola Holmes, Evan Agostini, Sherlock Holmes, Millie Bobby Brown, James Cameron's, Jordan Strauss, James Cameron, Scott Garfitt, Viscuco, Viscuso's, Scott A, Matthew Vaughn's, Argylle, Matthew Vaughn, Guy Ritchie's, Gus, Phillips Organizations: Service, Vertigo Entertainment, Legendary Entertainment, Business, Daily Mail, Hollywood, Paris Theater, The Paris Theatre, Dolby Theatre, Netflix, NYC, Ungentlemanly Locations: London, New York, New York City, Los Angeles, Rivia, South Korea
New York CNN —Some H&R Block customers who waited until the last day to file their taxes faced frustrating outages that began Sunday night, according to the company and Downdetector. The IRS had expected “tens of millions” more returns to be filed in the last few days, and many tax filers rely on online services such as H&R Block. The bad gateway error prevented some desktop software users from filing their returns, H&R Block said on X. H&R Block advised customers to either file again or print, file and mail the form to the IRS. “We have notified our clients via an in-product message and as they reach out to customer service that they can now efile their return,” H&R Block said in a statement to CNN.
Persons: Block, X, , CNN’s Jeanne Sahadi Organizations: New, New York CNN, IRS, Block, CNN, Taxpayers, “ Taxpayers, Patriots, District of Columbia Locations: New York, Maine, Massachusetts, District
I get health insurance through my employer, but have still received large medical bills. AdvertisementI became an accidental expert at investigating medical bills — and getting them reduced — during a few years of doctor's visits for a chronic condition. Luckily, by doing three things, I didn't have to pay over $4,000 that I was going to be billed for. My final tip: Don't assume you're responsible for a payment just because you received a bill. I've had the urge to just pay a bill immediately, even if it seemed outrageous, so I could get it over with.
Persons: I've, , I'd, wasn't, They'd Organizations: reimbursements, Service
To millions, it appeared to be the reality for Princess Diana, Kate Middleton, and Meghan Markle. By making the fairy tale feel real, the royal family appears far more accessible — and the British tabloids are more than happy to help. David Levenson/Getty ImagesMeghan and Harry's royal tour of Australia 35 years later stirred up those same bitter feelings among the royal family, the prince recalled in "Harry & Meghan." Princess Diana. More often than not, the princesses marrying into the royal family earn the public's loyalty and love, not those born into the monarchy.
Persons: Princess Diana, Kate Middleton, Meghan Markle, Diana, Kate, Meghan —, , Prince Charles, Tim Graham, Prince William, Chris Jackson, Harry, Karwai Tang, Kristen Meinzer, Kate —, William —, Meghan, Prince Harry, she's, Charles, William, Sir John Major, Maria Tatar, They're, it's, hasn't, Prince George, ANDREW COWIE, Omid Scobie, Pippa Middleton, Niki Nikolova, Meghan's upbringings, Pippa, Meinzer, Tatar, Duchess of Sussex, Duke of Sussex, Duke, Duchess, Sussex, Camilla, Catherine, William's, Kate wasn't, Martin Bashir, Diana Princess of Wales, Benny Ong, David Levenson, Getty, I've, Oprah Winfrey, Joe Pugliese, Harpo, Snow White, Edwin Hayward, Andrew Morton, Robert Hardman, Tim Graham Photo, Piers Morgan, Morgan, Max Mumby, they'd, It's Organizations: Getty, British, Mail, Kanye, Netflix, UNITED, Joff, BBC, Royal Tour of Australia, Tim Graham Photo Library, BBC Studios Locations: British, UNITED KINGDOM, Peacehaven , Sussex, Peacehaven, United Kingdom, Windsor, The, Australia, Alice Springs
One week after the 2020 presidential election, Tina Barton, who as the clerk of Rochester Hills, Mich., oversaw voting there, sat down at her desk, coffee in hand, and listened to her voice mail messages. Ms. Barton, whose town is part of Oakland County, which voted for President Biden in 2020, immediately shared the message with the county sheriff. Then she spent nearly three years wondering, wherever she went — grocery shopping, church, community events — whether the caller would make good on his threat and come to kill her. Only last summer, when federal authorities charged the caller, did she learn his identity and begin to feel some sense of relief. Ms. Barton is one of thousands of election workers who have received threats since the 2020 election, a trend fueled by former President Donald J. Trump’s continued baseless assertions about election fraud and what experts say is a broader distrust of institutions and authority.
Persons: Tina Barton, Barton, Biden, Donald J, Trump’s Locations: Rochester Hills, Mich, Oakland County
But tucked away securely in a string-wrapped envelope was a stack of love letters my grandfather wrote to her when they were dating. These treasured notes from the 1920s were fragile and falling apart — and a time capsule of what dating was like 100 years ago. I know how it ended — my grandparents sitting at their Formica kitchen table, watching the hummingbirds and sharing the daily newspaper — but what a gift to see how it began. I saved notes my husband wrote me when we were dating, but my kids and their friends don't communicate this way anymore. Love letters, written in cursive and sealed with a kiss, may truly be a relic of the past.
Persons: She'd, Austin — Uber, Alice, I'm Organizations: Service, Business, Texas, Sears Roebuck, tote Locations: San Marcos , Texas, Austin, Fort Worth, Waco
urbazonFile your return by April 15 even if you can't payIf you can't cover your taxes in full, you should still file your return by April 15 and pay what you can, according to the IRS. By comparison, the late payment penalty, or the failure-to-pay penalty, is 0.5% per month or partial month, with a maximum fee of 25% of unpaid taxes. IRS online payment plans, or "installment agreements," include: Short-term payment plan: This may be available if you owe less than $100,000 including tax, penalties and interest. However, you can't have multiple payment plans from different tax years. You can learn more about the IRS plans, including setup fees and payment options, here.
Persons: Eric Bronnenkant, Bronnenkant Organizations: IRS
Asked by CNBC and NBC News, Greene wouldn't say what happened to her stock in Digital World Acquisition Corp., which, through a merger with Trump Media and Technology Group, recently started publicly trading as DJT. Trump Media is the parent company of the former president's social media app, Truth Social. A spokesman for Bucshon confirmed to CNBC and NBC News that the Indiana lawmaker still owns stock in the now-merged media company despite the dipping stock price. But Greene would not say what's happened to her stock since her original purchase and her public disclosures have not shown that she sold DWAC or Trump media stock, according to documents archived by LegiStorm, raising questions among ethics lawyers about what happened to Greene's stock. Greene also would not say when asked by NBC News on Wednesday what happened to her Trump Media stock.
Persons: Marjorie Taylor Greene, Donald Trump, doesn't, Greene wouldn't, Greene, Larry Bucshon, Trump, Bucshon, DWAC, Chris Josephs, Josephs, Nick Dyer Organizations: Nasdaq, CNBC, NBC News, Trump Media, Technology Group, Social, DWAC, Indiana, Trump Locations: Rome , Georgia, DWAC
Years before becoming House speaker, Republican Rep. Mike Johnson of Louisiana played a leading role aiding Donald Trump’s efforts to overturn the 2020 election. That history will be on display Friday, with Johnson set to deliver remarks alongside the former president about “election integrity” – a phrase Trump often uses to describe the lie that the 2020 election was rigged and unfounded concerns about future mass voter fraud. Johnson carved out an influential role after the 2020 election, helping Trump’s attempts to subvert the will of the people and overturn the legitimate results. He later recruited a majority of House Republicans to endorse a Trump-backed lawsuit seeking to invalidate the results from four key states that Trump lost: Pennsylvania, Georgia, Michigan and Wisconsin. (In truth, as the Supreme Court later affirmed, judges have the power to review state election laws.)
Persons: Mike Johnson, Donald Trump’s, Johnson, , Trump, Trump’s, Joe Biden’s, ” Johnson, Hugo Chávez’s, Smartmatic, would’ve, Biden, – Johnson Organizations: Republican, Trump, Voting Systems, Biden, Dominion, Fox News, House Republicans, Republicans, Democratic Locations: Louisiana, Hugo Chávez’s Venezuela, Georgia, Pennsylvania, Michigan, Wisconsin, Arizona
Bates, the first Black female cast member of "All That," was a series regular during the first two seasons of the sketch comedy show. Even though it's been years since she worked at Nickelodeon, she still speaks out about her experience at the network. My name is Angelique Bates and I am an adult survivor of child abuse and this is my story." In an Instagram post shared days after the premiere of "Quiet on Set," Bates explained why she was a no-show. JOCE/Bauer-Griffin/GC ImagesEven though Bates didn't appear in "Quiet on Set," she's participated in some recent interviews.
Persons: , Angelique Bates, Bates, it's, she's, Rodin Eckenroth, Kate Taylor, Dan Schneider, Schneider, Dan's, Giovonnie Samuels, Bryan Hearne, didn't, Hollywood Angelique Bates, Bauer, Griffin, Bates didn't Organizations: Service, Nickelodeon, Kids, Business, Child Protection, CPS, SAG, Warner Bros . Studios, JOCE, The Locations: Hollywood, Burbank , California
“What he has said is that we would like ultimately there to only be voting on Election Day. Republican attorneys have filed an assortment of lawsuits across the county that vary in both what types of election rules they target and how seriously election law experts believe the case should be taken. The legal fight against mail voting has taken GOP lawyers to states beyond the typical presidential battlegrounds. In addition to the case targeting Mississippi’s post-election day mail ballot receipt deadline, Republicans filed a lawsuit challenging the major expansion of mail voting enacted by New York lawmakers last year. To arrive at the claim that the states’ voter rolls are bloated, Republicans are using a formula that has previously been rebuked in federal court.
Persons: Donald Trump, baselessly, Trump, Mike Johnson, , ” Michael Whatley, that’s, ” Whatley, Whatley –, , Rick Hasen, don’t, ” Hasen, Derek Muller, ” Muller, litigators don’t, , Justin Levitt, Muller, CNN’s Ariel Edwards, Levy, David Wright Organizations: CNN, Republican, Republican National Committee, Mississippi Republican Party, Magnolia, GOP, Republicans, Democrats, Trump, Trump’s, Fox News, Republican Party, RNC, University of Notre Dame, Fox, New, National Conference of State Legislatures, Pew Research Center, Democratic, Pew, The New, The New York City Council, Vermont, Loyola Law School, Biden White Locations: Magnolia State, Pennsylvania, Ohio , Georgia, Florida, North Carolina, Wisconsin, , California, Colorado, Hawaii , Nevada , Oregon , Utah , Vermont, Washington, Mississippi, New York, Michigan , Wisconsin , Ohio, Arizona, New York City, United States, The New York, – Nevada, Michigan, Nevada
Also registered in Liverpool in 1912 was the birth of John Tinniswood, who has just become the world's oldest man. Guinness World Records declared him the world's oldest man earlier this month, after the titleholder, Venezuelan Juan Vicente Pérez Mora, died at the age of 114 and 311 days. AdvertisementThe staff at his residential home describe Tinniswood as a "big chatterbox," according to Guinness World Records. Tinniswood is unphased by his new title, and told the Guinness World Records it "doesn't make any difference to me at all. AdvertisementBut no matter what you're doing, "always do the best you can, whether you're learning something or whether you're teaching someone," he told Guinness World Records.
Persons: , John Tinniswood, Tinniswood, Venezuelan Juan Vicente Pérez Mora, Blodwen, it's, you've, Elizabeth Francis Organizations: Service, Guinness World Records, Business, British Army Pay Corps, Royal Mail, Shell, BP, Guinness, Records, BBC, BBC News Locations: Liverpool, Southport, Venezuelan
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